/**
 * Soporte — Laooz Studios
 */

/* ── Hub layout ── */

.support-hub {
  flex: 1;
}

.support-hero {
  position: relative;
  padding: 2.25rem 0 3.25rem;
  background: #151c27;
  color: #fff;
  overflow: hidden;
}

.support-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse 70% 80% at 100% 0%, rgba(var(--brand-rgb), 0.12) 0%, transparent 55%),
    radial-gradient(ellipse 50% 60% at 0% 100%, rgba(var(--brand-rgb), 0.06) 0%, transparent 50%);
  pointer-events: none;
}

.support-hero-inner,
.support-hub-inner {
  width: 100%;
  max-width: 72rem;
  margin-inline: auto;
  padding-inline: 1.5rem;
}

.support-hero-inner {
  position: relative;
  z-index: 1;
}

.support-breadcrumb {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.45rem;
  margin-bottom: 1.25rem;
  font-size: 0.78rem;
  color: rgba(255, 255, 255, 0.45);
}

.support-breadcrumb a {
  color: rgba(255, 255, 255, 0.7);
  text-decoration: none;
}

.support-breadcrumb a:hover {
  color: var(--brand);
}

.support-hero-row {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: 1.5rem;
}

.support-eyebrow {
  margin: 0 0 0.5rem;
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--brand);
}

.support-hero-title {
  margin: 0;
  font-size: clamp(1.85rem, 4vw, 2.65rem);
  line-height: 1.08;
  letter-spacing: -0.03em;
}

.support-hero-accent {
  background: linear-gradient(transparent 58%, rgba(var(--brand-rgb), 0.55) 58%);
  -webkit-box-decoration-break: clone;
  box-decoration-break: clone;
}

.support-hero-desc {
  margin: 0.75rem 0 0;
  max-width: 36rem;
  font-size: 0.92rem;
  line-height: 1.6;
  color: rgba(255, 255, 255, 0.65);
}

.support-hero--compact {
  padding: 1.35rem 0 1.5rem;
}

.support-hero--compact .support-breadcrumb {
  margin-bottom: 0;
}

.support-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem;
}

.support-hero-cta {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.7rem 1.25rem;
  border-radius: 999px;
  font-size: 0.85rem;
  font-weight: 600;
  text-decoration: none;
  cursor: pointer;
  border: none;
  font-family: inherit;
}

.support-hero-cta--outline {
  border: 1px solid rgba(255, 255, 255, 0.25);
  background: transparent;
  color: #fff;
  transition: border-color 0.2s ease, background 0.2s ease;
}

.support-hero-cta--outline:hover {
  border-color: rgba(255, 255, 255, 0.45);
  background: rgba(255, 255, 255, 0.06);
}

.support-hub-body {
  padding: 2rem 0 4.5rem;
  margin-top: 0;
}

/* ── Session states ── */

.support-session-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 1rem 1.25rem;
  padding: 1rem 1.25rem;
  margin-bottom: 1.5rem;
  border: 1px solid var(--laooz-border);
  border-radius: 14px;
  background: #fff;
  box-shadow: 0 8px 30px rgba(21, 28, 39, 0.06);
}

.support-session-logged .support-session-bar--guest,
.support-session-logged .support-view--guest,
.support-session-logged .support-hero-actions--guest {
  display: none;
}

.support-session-guest .support-session-bar--logged,
.support-session-guest .support-view--logged,
.support-session-guest .support-hero-actions--logged {
  display: none;
}

.support-user-pill {
  display: flex;
  align-items: center;
  gap: 0.65rem;
}

.support-user-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2.5rem;
  height: 2.5rem;
  border-radius: 50%;
  background: #151c27;
  color: var(--brand);
  font-size: 0.78rem;
  font-weight: 700;
  font-family: var(--font-heading);
}

.support-user-info {
  display: flex;
  flex-direction: column;
  line-height: 1.25;
}

.support-user-name {
  font-size: 0.9rem;
  font-weight: 700;
  color: #151c27;
}

.support-user-company {
  font-size: 0.75rem;
  color: #9ca3af;
}

.support-session-note {
  flex: 1;
  margin: 0;
  min-width: 10rem;
  font-size: 0.82rem;
  color: #6b7280;
}

.support-session-link {
  font-size: 0.82rem;
  font-weight: 600;
  text-decoration: none;
  white-space: nowrap;
}

.support-guest-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2.75rem;
  height: 2.75rem;
  border-radius: 12px;
  background: #f3f4f6;
  color: #6b7280;
}

.support-guest-copy {
  flex: 1;
  min-width: 12rem;
}

.support-guest-title {
  margin: 0;
  font-size: 0.9rem;
  font-weight: 700;
  color: #151c27;
}

.support-guest-desc {
  margin: 0.2rem 0 0;
  font-size: 0.8rem;
  color: #6b7280;
  line-height: 1.45;
}

.support-guest-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
}

.support-guest-btn {
  padding: 0.55rem 1rem;
  border-radius: 999px;
  font: inherit;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  text-decoration: none;
  transition: background 0.2s ease, border-color 0.2s ease;
}

.support-guest-btn--primary {
  background: #151c27;
  color: var(--brand);
  border: 1px solid #151c27;
}

.support-guest-btn--primary:hover {
  background: #1a2332;
}

.support-guest-btn--ghost {
  background: #fff;
  color: #151c27;
  border: 1px solid var(--laooz-border);
}

.support-guest-btn--ghost:hover {
  border-color: rgba(var(--brand-rgb), 0.4);
}

/* ── Inbox ── */

.support-inbox-head-main {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  min-width: 0;
}

.support-inbox-counts {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.35rem;
  margin: 0;
  font-size: 0.72rem;
  color: #9ca3af;
}

.support-inbox-counts strong {
  font-weight: 600;
  color: #6b7280;
}

.support-inbox-counts-sep {
  color: #d1d5db;
}

.support-inbox {
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #fff;
  overflow: hidden;
}

.support-inbox-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.75rem 1rem;
  padding: 1rem 1.15rem;
  border-bottom: 1px solid var(--laooz-border);
  background: #fafafa;
}

.support-inbox-title {
  margin: 0;
  font-size: 1rem;
  color: #151c27;
}

.support-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  margin-left: auto;
}

.support-filter {
  padding: 0.4rem 0.75rem;
  border: 1px solid transparent;
  border-radius: 999px;
  background: transparent;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 500;
  color: #6b7280;
  cursor: pointer;
  transition: background 0.2s ease, color 0.2s ease, border-color 0.2s ease;
}

.support-filter:hover {
  color: #151c27;
  background: #fff;
}

.support-filter.is-active {
  border-color: var(--laooz-border);
  background: #fff;
  color: #151c27;
  font-weight: 600;
}

.support-inbox-new {
  border: none;
  cursor: pointer;
  font-size: 0.82rem;
  padding: 0.55rem 1rem;
}

.support-ticket-table-wrap {
  overflow-x: auto;
}

.support-ticket-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.85rem;
}

.support-ticket-table th {
  padding: 0.7rem 1rem;
  border-bottom: 1px solid var(--laooz-border);
  font-size: 0.68rem;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-align: left;
  text-transform: uppercase;
  color: #9ca3af;
  background: #fff;
  white-space: nowrap;
}

.support-ticket-table td {
  padding: 0.85rem 1rem;
  border-bottom: 1px solid #f3f4f6;
  color: #374151;
  vertical-align: middle;
}

.support-ticket-table tbody tr {
  transition: background 0.15s ease;
}

.support-ticket-table tbody tr:hover {
  background: #fafafa;
}

.support-ticket-table tbody tr:last-child td {
  border-bottom: none;
}

.support-ticket-id {
  font-size: 0.78rem;
  font-weight: 600;
  color: #9ca3af;
  font-family: ui-monospace, monospace;
}

.support-ticket-id-link {
  color: #9ca3af;
  text-decoration: none;
}

.support-ticket-id-link:hover {
  color: var(--link);
}

.support-ticket-subject-cell {
  font-weight: 600;
  color: #151c27;
  max-width: min(20rem, 100%);
}

.support-ticket-subject-link {
  display: block;
  font-weight: 600;
  color: #151c27;
  text-decoration: none;
  line-height: 1.45;
  word-break: break-word;
}

.support-ticket-subject-link:hover {
  color: var(--link);
}

.support-ticket-mobile-meta {
  display: none;
}

.support-ticket-product {
  font-size: 0.78rem;
  color: #6b7280;
  white-space: nowrap;
}

.support-ticket-updated {
  font-size: 0.78rem;
  color: #9ca3af;
  white-space: nowrap;
}

.support-ticket-action {
  color: var(--link);
  font-size: 0.78rem;
  font-weight: 600;
  text-decoration: none;
  white-space: nowrap;
}

.support-ticket-action:hover {
  text-decoration: underline;
}

.support-ticket-empty {
  padding: 2.5rem 1rem;
  margin: 0;
  text-align: center;
  font-size: 0.88rem;
  color: #9ca3af;
}

/* Badges */
.support-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0.35rem 0.7rem;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 700;
  line-height: 1;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  white-space: nowrap;
  vertical-align: middle;
  box-sizing: border-box;
}

.support-badge--progress {
  background: rgba(37, 99, 235, 0.1);
  color: #1d4ed8;
}

.support-badge--pending {
  background: rgba(180, 83, 9, 0.1);
  color: #b45309;
}

.support-badge--resolved {
  background: rgba(22, 163, 74, 0.1);
  color: #15803d;
}

.support-badge--closed {
  background: #f3f4f6;
  color: #6b7280;
}

/* ── Form panels ── */

.support-form-panel {
  margin-top: 1.25rem;
  padding: 1.35rem 1.25rem;
  border: 1px solid rgba(var(--brand-rgb), 0.35);
  border-radius: 16px;
  background: linear-gradient(145deg, rgba(var(--brand-rgb), 0.06) 0%, #fff 50%);
}

.support-form-panel--guest {
  margin-top: 0;
  border-color: var(--laooz-border);
  background: #fff;
}

.support-form-panel-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 1.25rem;
}

.support-form-panel-eyebrow {
  margin: 0;
  font-size: 0.68rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #9ca3af;
}

.support-form-panel-title {
  margin: 0.15rem 0 0;
  font-size: 1.1rem;
  color: #151c27;
}

.support-form-panel-close {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2rem;
  height: 2rem;
  border: 1px solid var(--laooz-border);
  border-radius: 8px;
  background: #fff;
  color: #6b7280;
  cursor: pointer;
  transition: border-color 0.2s ease, color 0.2s ease;
}

.support-form-panel-close:hover {
  border-color: #151c27;
  color: #151c27;
}

.support-form-grid {
  display: grid;
  gap: 1rem;
  margin-bottom: 1rem;
}

@media (min-width: 640px) {
  .support-form-grid--2 {
    grid-template-columns: 1fr 1fr;
  }

  .support-form-grid--paired {
    align-items: start;
  }

  .support-form-grid--paired > .support-field {
    min-height: 0;
  }
}

.support-field {
  display: grid;
  gap: 0.35rem;
}

.support-field label {
  font-size: 0.78rem;
  font-weight: 600;
  color: #374151;
}

.support-field input,
.support-field select,
.support-field textarea {
  width: 100%;
  padding: 0.65rem 0.85rem;
  border: 1px solid var(--laooz-border);
  border-radius: 10px;
  background: #fff;
  font: inherit;
  font-size: 0.88rem;
  color: #151c27;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.support-field input:focus,
.support-field select:focus,
.support-field textarea:focus {
  outline: none;
  border-color: rgba(var(--brand-rgb), 0.55);
  box-shadow: 0 0 0 3px rgba(var(--brand-rgb), 0.12);
}

.support-field textarea {
  resize: vertical;
  min-height: 7rem;
}

.support-field-hint {
  margin: 0.35rem 0 0;
  font-size: 0.78rem;
  color: #6b7280;
  line-height: 1.4;
}

.support-field-hint--below-grid {
  margin: -0.35rem 0 1rem;
}

.support-form-foot {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  gap: 0.5rem;
  padding-top: 0.75rem;
}

.support-form-foot button {
  border: none;
  cursor: pointer;
}

.support-form-note {
  margin: 0;
  font-size: 0.78rem;
  color: #6b7280;
  line-height: 1.45;
  text-align: right;
}

/* Success */
.support-success {
  display: grid;
  gap: 0.5rem;
  justify-items: center;
  padding: 2rem 1rem;
  text-align: center;
}

.support-success-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 3rem;
  height: 3rem;
  border-radius: 50%;
  background: var(--brand-soft);
  color: var(--link);
  font-size: 1.25rem;
  font-weight: 700;
}

.support-success-title {
  margin: 0;
  font-size: 1.15rem;
  color: #151c27;
}

.support-success-desc {
  margin: 0;
  max-width: 24rem;
  font-size: 0.88rem;
  line-height: 1.55;
  color: #6b7280;
}

.support-form-panel.is-submitted .support-form {
  display: none;
}

.support-form-panel.is-submitted .support-form-panel-head {
  display: none;
}

/* ── Guest layout ── */

.support-guest-layout {
  display: grid;
  gap: 1.25rem;
}

@media (min-width: 900px) {
  .support-guest-layout {
    grid-template-columns: 0.9fr 1.1fr;
    align-items: start;
  }
}

.support-guest-card {
  padding: 1.75rem 1.5rem;
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #151c27;
  color: #fff;
  text-align: center;
}

.support-guest-card-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 3.25rem;
  height: 3.25rem;
  margin-bottom: 1rem;
  border-radius: 14px;
  background: rgba(var(--brand-rgb), 0.15);
  color: var(--brand);
}

.support-guest-card-title {
  margin: 0;
  font-size: 1.2rem;
  color: #fff;
}

.support-guest-card-desc {
  margin: 0.65rem 0 0;
  font-size: 0.85rem;
  line-height: 1.55;
  color: rgba(255, 255, 255, 0.65);
}

.support-guest-card-cta {
  display: inline-flex;
  margin-top: 1.25rem;
  text-decoration: none;
}

.support-guest-card-or {
  margin: 1rem 0 0;
  font-size: 0.78rem;
  color: rgba(255, 255, 255, 0.4);
}

/* ── Channels ── */

.support-channels {
  margin-top: 2.5rem;
  padding-top: 2rem;
  border-top: 1px solid var(--laooz-border);
}

.support-channels-head {
  margin-bottom: 1.15rem;
}

.support-channels-title {
  margin: 0;
  font-size: 1.05rem;
  color: #151c27;
}

.support-channels-desc {
  margin: 0.35rem 0 0;
  font-size: 0.82rem;
  color: #6b7280;
}

.support-channels-grid {
  display: grid;
  gap: 0.75rem;
}

.support-channels-grid--single {
  max-width: 28rem;
}

@media (min-width: 640px) {
  .support-channels-grid:not(.support-channels-grid--single) {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (min-width: 1024px) {
  .support-channels-grid:not(.support-channels-grid--single) {
    grid-template-columns: repeat(4, 1fr);
  }
}

.support-channel-tile--primary {
  border-color: rgba(var(--brand-rgb), 0.28);
  background: linear-gradient(180deg, #fff 0%, rgba(var(--brand-rgb), 0.04) 100%);
}

.support-guest-layout--single {
  grid-template-columns: 1fr;
  max-width: 28rem;
  margin-inline: auto;
  justify-items: center;
}

.support-view--guest {
  display: flex;
  justify-content: center;
  padding-block: 1.5rem 2.5rem;
}

.support-guest-layout--single .support-guest-card {
  width: 100%;
}

.support-guest-actions--gate {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: center;
}

.support-new-layout--gate {
  grid-template-columns: 1fr;
  max-width: 36rem;
}

.support-channel-tile {
  display: grid;
  gap: 0.35rem;
  padding: 1rem 1.1rem;
  border: 1px solid var(--laooz-border);
  border-radius: 12px;
  background: #fff;
  text-decoration: none;
  transition: border-color 0.2s ease, box-shadow 0.2s ease, transform 0.2s ease;
}

.support-channel-tile:hover {
  border-color: rgba(var(--brand-rgb), 0.35);
  box-shadow: 0 4px 16px rgba(21, 28, 39, 0.05);
  transform: translateY(-1px);
}

.support-channel-tile--wa:hover {
  border-color: rgba(37, 211, 102, 0.45);
}

.support-channel-tile-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2rem;
  height: 2rem;
  border-radius: 8px;
  background: var(--brand-soft);
  color: var(--link);
  font-size: 0.85rem;
  font-weight: 700;
}

.support-channel-tile-icon--sales {
  background: rgba(59, 130, 246, 0.1);
  color: #2563eb;
}

.support-channel-tile-icon--bill {
  background: rgba(168, 85, 247, 0.1);
  color: #7c3aed;
}

.support-channel-tile-icon--wa {
  background: rgba(37, 211, 102, 0.12);
  color: #128c7e;
}

.support-channel-tile-label {
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #9ca3af;
}

.support-channel-tile-value {
  font-size: 0.82rem;
  font-weight: 600;
  color: #151c27;
  word-break: break-all;
}

.support-channel-tile--wa .support-channel-tile-value {
  color: #128c7e;
}

/* ── Prototype switcher ── */

.support-session-switcher {
  position: fixed;
  bottom: 1rem;
  right: 1rem;
  z-index: 60;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.35rem;
  padding: 0.5rem 0.65rem;
  border: 1px solid var(--laooz-border);
  border-radius: 12px;
  background: #fff;
  box-shadow: 0 8px 30px rgba(21, 28, 39, 0.12);
  font-size: 0.72rem;
}

.support-session-switcher label {
  font-weight: 600;
  color: #9ca3af;
  margin-right: 0.25rem;
}

.support-session-switcher button {
  padding: 0.35rem 0.6rem;
  border: 1px solid var(--laooz-border);
  border-radius: 8px;
  background: #fafafa;
  font: inherit;
  font-size: 0.72rem;
  color: #6b7280;
  cursor: pointer;
  transition: background 0.2s ease, border-color 0.2s ease, color 0.2s ease;
}

.support-session-switcher button.is-active {
  border-color: rgba(var(--brand-rgb), 0.45);
  background: var(--brand-soft);
  color: #384d0e;
  font-weight: 600;
}

.page-soporte .nav-link[href="soporte.html"] {
  color: #151c27;
}

.page-soporte .nav-link[href="soporte.html"]::after {
  opacity: 1;
  transform: scaleX(1);
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

/* ── Responsive ── */

@media (max-width: 767px) {
  .support-inbox-head {
    flex-direction: column;
    align-items: stretch;
  }

  .support-filters {
    margin-left: 0;
  }

  .support-inbox-new {
    width: 100%;
    text-align: center;
  }

  .support-session-bar {
    flex-direction: column;
    align-items: stretch;
  }

  .support-session-link {
    align-self: flex-start;
  }

  .support-ticket-table-wrap {
    overflow-x: visible;
  }

  .support-ticket-table,
  .support-ticket-table tbody {
    display: block;
    width: 100%;
  }

  .support-ticket-table thead {
    display: none;
  }

  .support-ticket-table tbody tr.support-ticket-row {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto auto;
    grid-template-areas:
      "id status action"
      "subject subject subject";
    gap: 0.45rem 0.65rem;
    margin-bottom: 0.75rem;
    padding: 1rem;
    border: 1px solid var(--laooz-border);
    border-radius: 14px;
    background: #fff;
    box-shadow: 0 4px 16px rgba(21, 28, 39, 0.04);
  }

  .support-ticket-table tbody tr.support-ticket-row:hover {
    background: #fff;
  }

  .support-ticket-table tbody tr.support-ticket-row:last-child {
    margin-bottom: 0;
  }

  .support-ticket-table td {
    display: block;
    padding: 0;
    border: none;
  }

  .support-ticket-id-cell {
    grid-area: id;
    align-self: center;
  }

  .support-ticket-subject-cell {
    grid-area: subject;
    max-width: none;
  }

  .support-ticket-subject-link {
    display: -webkit-box;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 3;
    overflow: hidden;
    font-size: 0.95rem;
  }

  .support-ticket-mobile-meta {
    display: block;
    margin-top: 0.35rem;
    font-size: 0.76rem;
    line-height: 1.45;
    color: #9ca3af;
    word-break: break-word;
  }

  .support-ticket-table td.support-ticket-product,
  .support-ticket-table td.support-ticket-updated {
    display: none;
  }

  .support-ticket-status-cell {
    grid-area: status;
    align-self: center;
    justify-self: end;
  }

  .support-ticket-action-cell {
    grid-area: action;
    align-self: center;
    justify-self: end;
  }

  .support-ticket-action {
    display: inline-flex;
    align-items: center;
    min-height: 2rem;
    padding: 0.35rem 0.65rem;
    border-radius: 999px;
    background: rgba(var(--brand-rgb), 0.12);
  }
}

/* ── Nuevo ticket (página dedicada) ── */

.support-new-layout {
  display: grid;
  gap: 1.5rem;
}

@media (min-width: 1024px) {
  .support-new-layout {
    grid-template-columns: minmax(0, 1fr) 19rem;
    align-items: start;
    gap: 1.75rem;
  }
}

.support-new-card {
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #fff;
  box-shadow: 0 8px 30px rgba(21, 28, 39, 0.05);
  overflow: hidden;
}

.support-new-card-head {
  padding: 1.25rem 1.5rem;
  border-bottom: 1px solid var(--laooz-border);
  background: linear-gradient(145deg, rgba(var(--brand-rgb), 0.06) 0%, #fff 60%);
}

.support-new-card-eyebrow {
  margin: 0 0 0.3rem;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--link);
}

.support-new-card-title {
  margin: 0;
  font-size: 1.3rem;
  letter-spacing: -0.02em;
  color: #151c27;
}

.support-new-card-desc {
  margin: 0.4rem 0 0;
  font-size: 0.88rem;
  line-height: 1.55;
  color: #6b7280;
}

.support-new-card-body {
  padding: 1.5rem;
}

.support-new-account {
  display: flex;
  align-items: center;
  gap: 0.65rem;
  padding: 0.75rem 0.9rem;
  margin-bottom: 1.25rem;
  border: 1px solid var(--laooz-border);
  border-radius: 12px;
  background: #fafafa;
}

.support-new-account .support-user-avatar {
  width: 2.1rem;
  height: 2.1rem;
}

.support-new-account-info {
  display: flex;
  flex-direction: column;
  line-height: 1.3;
}

.support-new-account-name {
  font-size: 0.85rem;
  font-weight: 700;
  color: #151c27;
}

.support-new-account-meta {
  font-size: 0.75rem;
  color: #9ca3af;
}

.support-new-account-switch {
  margin-left: auto;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--link);
  text-decoration: none;
  white-space: nowrap;
}

.support-new-account-switch:hover {
  text-decoration: underline;
}

.support-new-side {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.support-side-card {
  padding: 1.15rem 1.25rem;
  border: 1px solid var(--laooz-border);
  border-radius: 14px;
  background: #fff;
}

.support-side-card--accent {
  border-color: rgba(var(--brand-rgb), 0.35);
  background: var(--brand-soft);
}

.support-side-card-title {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  margin: 0 0 0.85rem;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.07em;
  text-transform: uppercase;
  color: #9ca3af;
}

.support-side-card--accent .support-side-card-title {
  color: var(--link);
}

.support-side-card-more {
  display: inline-block;
  margin-top: 0.75rem;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--link);
  text-decoration: none;
}

.support-side-card-more:hover {
  text-decoration: underline;
}

.support-side-response {
  display: flex;
  align-items: baseline;
  gap: 0.5rem;
}

.support-side-response strong {
  font-size: 1.5rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: #151c27;
  font-family: var(--font-heading);
}

.support-side-response span {
  font-size: 0.82rem;
  color: #6b7280;
}

.support-side-hours {
  margin: 0.65rem 0 0;
  font-size: 0.8rem;
  color: #6b7280;
  line-height: 1.5;
}

.support-tips {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.support-tips li {
  position: relative;
  padding-left: 1.5rem;
  font-size: 0.83rem;
  line-height: 1.5;
  color: #374151;
}

.support-tips li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.35rem;
  width: 0.9rem;
  height: 0.9rem;
  border-radius: 50%;
  background: var(--brand-soft);
  border: 1px solid rgba(var(--brand-rgb), 0.4);
}

.support-tips li::after {
  content: "";
  position: absolute;
  left: 0.28rem;
  top: 0.58rem;
  width: 0.32rem;
  height: 0.16rem;
  border-left: 1.5px solid var(--link);
  border-bottom: 1.5px solid var(--link);
  transform: rotate(-45deg);
}

.support-status-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
}

.support-status-list li {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.82rem;
  color: #374151;
}

.support-status-dot {
  width: 0.55rem;
  height: 0.55rem;
  border-radius: 50%;
  background: #22c55e;
  box-shadow: 0 0 0 3px rgba(34, 197, 94, 0.15);
  flex-shrink: 0;
}

.support-status-dot--warn {
  background: #f59e0b;
  box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.15);
}

.support-status-name {
  flex: 1;
}

.support-status-label {
  font-size: 0.72rem;
  color: #9ca3af;
}

.support-side-links {
  margin: 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
}

.support-side-links a {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.83rem;
  color: #374151;
  text-decoration: none;
}

.support-side-links a:hover {
  color: var(--link);
}

.support-side-links-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.6rem;
  height: 1.6rem;
  border-radius: 8px;
  background: #f3f4f6;
  color: #6b7280;
  font-size: 0.8rem;
  font-weight: 700;
  flex-shrink: 0;
}

.support-new-back {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  margin-bottom: 1.25rem;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--link);
  text-decoration: none;
}

.support-new-back:hover {
  text-decoration: underline;
}

.support-field--detail {
  margin-top: 1.25rem;
}

.support-field--detail label {
  padding: 0;
}

.support-field--detail textarea {
  margin-bottom: 0.75rem;
}

.support-field--file input[type="file"] {
  padding: 0.5rem 0.85rem;
  font-size: 0.84rem;
  cursor: pointer;
}

.support-field--file input[type="file"]::file-selector-button {
  margin-right: 0.75rem;
  padding: 0.4rem 0.75rem;
  border: 1px solid var(--laooz-border);
  border-radius: 8px;
  background: #f9fafb;
  font: inherit;
  font-size: 0.8rem;
  cursor: pointer;
}

.support-new-guestfields {
  display: contents;
}

.support-session-logged .support-new-guestfields {
  display: none;
}

.support-session-logged .support-new-account--guest {
  display: none;
}

.support-session-guest .support-new-account--logged {
  display: none;
}

/* ── Ticket single ── */

.page-soporte-single .support-hub-body {
  padding-top: 1.5rem;
}

.support-ticket-single {
  display: grid;
  gap: 1.5rem;
}

@media (min-width: 1024px) {
  .support-ticket-single {
    grid-template-columns: minmax(0, 1fr) 17.5rem;
    align-items: start;
    gap: 1.75rem;
  }
}

.support-ticket-back {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  margin-bottom: 1.25rem;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--link);
  text-decoration: none;
}

.support-ticket-back:hover {
  text-decoration: underline;
}

.support-ticket-header {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  padding: 1.25rem 1.35rem;
  margin-bottom: 1.25rem;
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #fff;
  box-shadow: 0 8px 30px rgba(21, 28, 39, 0.05);
}

.support-ticket-header-main {
  flex: 1;
  min-width: 12rem;
}

.support-ticket-header-id {
  display: block;
  margin-bottom: 0.35rem;
  font-size: 0.75rem;
  font-weight: 600;
  font-family: ui-monospace, monospace;
  color: #9ca3af;
  letter-spacing: 0.04em;
}

.support-ticket-header-title {
  margin: 0;
  font-size: clamp(1.15rem, 2.5vw, 1.45rem);
  line-height: 1.25;
  letter-spacing: -0.02em;
  color: #151c27;
}

.support-ticket-header-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
}

.support-ticket-header-actions form {
  display: inline-flex;
  align-items: center;
  margin: 0;
}

.support-ticket-header-actions .support-badge {
  min-height: 2.05rem;
  padding: 0.45rem 0.85rem;
}

.support-ticket-header-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.35rem;
  min-height: 2.05rem;
  padding: 0.45rem 0.9rem;
  border: 1px solid var(--laooz-border);
  border-radius: 999px;
  background: #fff;
  font: inherit;
  font-size: 0.78rem;
  font-weight: 600;
  line-height: 1.2;
  color: #374151;
  cursor: pointer;
  text-decoration: none;
  box-sizing: border-box;
  transition: border-color 0.2s ease, background 0.2s ease;
}

.support-ticket-header-btn:hover {
  border-color: rgba(var(--brand-rgb), 0.4);
  background: var(--brand-soft);
}

.support-ticket-header-btn--danger:hover {
  border-color: rgba(220, 38, 38, 0.35);
  background: rgba(220, 38, 38, 0.06);
  color: #b91c1c;
}

.support-ticket-header-btn--reopen {
  border-color: rgba(var(--brand-rgb), 0.45);
  background: rgba(var(--brand-rgb), 0.12);
  color: #384d0e;
}

.support-ticket-header-btn--reopen:hover {
  border-color: rgba(var(--brand-rgb), 0.55);
  background: rgba(var(--brand-rgb), 0.2);
  color: #2f3f0b;
}

.support-ticket-thread {
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #fff;
  overflow: hidden;
}

.support-ticket-thread-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.85rem 1.25rem;
  border-bottom: 1px solid var(--laooz-border);
  background: #fafafa;
}

.support-ticket-thread-title {
  margin: 0;
  font-size: 0.88rem;
  font-weight: 600;
  color: #151c27;
}

.support-ticket-thread-count {
  font-size: 0.75rem;
  color: #9ca3af;
}

.support-ticket-messages {
  display: flex;
  flex-direction: column;
}

.support-ticket-msg {
  display: flex;
  gap: 0.85rem;
  padding: 1.25rem;
  border-bottom: 1px solid #f3f4f6;
}

.support-ticket-msg:last-child {
  border-bottom: none;
}

.support-ticket-msg--staff {
  background: linear-gradient(90deg, rgba(var(--brand-rgb), 0.04) 0%, transparent 100%);
}

.support-ticket-msg-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  width: 2.25rem;
  height: 2.25rem;
  border-radius: 50%;
  font-size: 0.72rem;
  font-weight: 700;
  font-family: var(--font-heading);
}

.support-ticket-msg--client .support-ticket-msg-avatar {
  background: #151c27;
  color: var(--brand);
}

.support-ticket-msg--staff .support-ticket-msg-avatar {
  background: var(--brand-soft);
  color: var(--link);
  border: 1px solid rgba(var(--brand-rgb), 0.25);
}

.support-ticket-msg-body {
  flex: 1;
  min-width: 0;
}

.support-ticket-msg-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 0.35rem 0.65rem;
  margin-bottom: 0.45rem;
}

.support-ticket-msg-author {
  font-size: 0.88rem;
  font-weight: 700;
  color: #151c27;
}

.support-ticket-msg-role {
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--link);
}

.support-ticket-msg-date {
  margin-left: auto;
  font-size: 0.72rem;
  color: #9ca3af;
  white-space: nowrap;
}

.support-ticket-msg-text {
  margin: 0;
  font-size: 0.9rem;
  line-height: 1.65;
  color: #374151;
  white-space: pre-wrap;
}

.support-ticket-msg-attachment {
  margin: 0.65rem 0 0;
}

.support-ticket-msg-image {
  display: inline-grid;
  gap: 0.35rem;
  padding: 0;
  border: 1px solid var(--laooz-border);
  border-radius: 10px;
  background: #fff;
  overflow: hidden;
  cursor: zoom-in;
  text-align: left;
  max-width: min(100%, 220px);
}

.support-ticket-msg-image img {
  display: block;
  width: 100%;
  height: auto;
  max-height: 160px;
  object-fit: cover;
}

.support-ticket-msg-image-label {
  padding: 0.35rem 0.55rem 0.45rem;
  font-size: 0.72rem;
  font-weight: 600;
  color: #6b7280;
}

.support-ticket-msg-file {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  padding: 0.45rem 0.75rem;
  border-radius: 10px;
  background: #f3f4f6;
  font-size: 0.82rem;
  font-weight: 600;
  color: #151c27;
  text-decoration: none;
  border: 1px solid var(--laooz-border);
  max-width: 100%;
}

.support-ticket-msg-file:hover {
  background: var(--brand-soft);
  color: var(--link);
  border-color: rgba(var(--brand-rgb), 0.35);
}

.support-ticket-msg-file-icon {
  display: inline-flex;
  flex-shrink: 0;
  color: var(--link);
}

.support-ticket-msg-file-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 12rem;
}

.support-ticket-msg-file-action {
  flex-shrink: 0;
  font-size: 0.72rem;
  color: #6b7280;
}

.support-attachment-modal {
  position: fixed;
  inset: 0;
  z-index: 1200;
  display: grid;
  place-items: center;
  padding: 1.25rem;
}

.support-attachment-modal[hidden] {
  display: none;
}

.support-attachment-modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(21, 28, 39, 0.78);
}

.support-attachment-modal-panel {
  position: relative;
  z-index: 1;
  width: min(920px, 100%);
  max-height: calc(100vh - 2.5rem);
  padding: 1rem;
  border-radius: 14px;
  background: #fff;
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.28);
  display: grid;
  gap: 0.65rem;
}

.support-attachment-modal-close {
  position: absolute;
  top: 0.65rem;
  right: 0.65rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2rem;
  height: 2rem;
  border: none;
  border-radius: 999px;
  background: #f3f4f6;
  color: #151c27;
  cursor: pointer;
}

.support-attachment-modal-close:hover {
  background: #e5e7eb;
}

.support-attachment-modal-title {
  margin: 0;
  padding-right: 2.5rem;
  font-size: 0.82rem;
  font-weight: 600;
  color: #6b7280;
}

.support-attachment-modal-img {
  display: block;
  width: 100%;
  max-height: calc(100vh - 8rem);
  object-fit: contain;
  border-radius: 8px;
  background: #f9fafb;
}

body.support-modal-open {
  overflow: hidden;
}

.support-ticket-reply {
  padding: 1.25rem;
  border-top: 1px solid var(--laooz-border);
  background: #fafafa;
}

.support-ticket-reply-title {
  margin: 0 0 0.85rem;
  font-size: 0.88rem;
  font-weight: 600;
  color: #151c27;
}

.support-ticket-reply .support-field textarea {
  min-height: 6.5rem;
}

.support-ticket-reply .support-field + .support-field {
  margin-top: 1rem;
}

.support-ticket-reply-foot {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  margin-top: 0.85rem;
}

.support-ticket-reply-hint {
  margin: 0;
  font-size: 0.75rem;
  color: #9ca3af;
}

.support-ticket-sidebar {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.support-ticket-meta-card {
  padding: 1.15rem 1.25rem;
  border: 1px solid var(--laooz-border);
  border-radius: 14px;
  background: #fff;
}

.support-ticket-meta-card-title {
  margin: 0 0 1rem;
  font-size: 0.72rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #9ca3af;
}

.support-ticket-meta-list {
  margin: 0;
  padding: 0;
  list-style: none;
}

.support-ticket-meta-list li {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
  padding: 0.65rem 0;
  border-bottom: 1px solid #f3f4f6;
}

.support-ticket-meta-list li:last-child {
  border-bottom: none;
  padding-bottom: 0;
}

.support-ticket-meta-list li:first-child {
  padding-top: 0;
}

.support-ticket-meta-label {
  font-size: 0.72rem;
  color: #9ca3af;
}

.support-ticket-meta-value {
  font-size: 0.85rem;
  font-weight: 600;
  color: #151c27;
}

.support-ticket-agent {
  display: flex;
  align-items: center;
  gap: 0.65rem;
}

.support-ticket-agent-avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  background: var(--brand-soft);
  color: var(--link);
  font-size: 0.68rem;
  font-weight: 700;
}

.support-ticket-agent-name {
  font-size: 0.85rem;
  font-weight: 600;
  color: #151c27;
}

.support-ticket-agent-role {
  font-size: 0.72rem;
  color: #9ca3af;
}

.support-priority--high {
  color: #b45309;
}

.support-priority--urgent {
  color: #b91c1c;
}

.support-ticket-not-found {
  padding: 3rem 1.5rem;
  text-align: center;
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #fff;
}

.support-ticket-not-found h2 {
  margin: 0 0 0.5rem;
  font-size: 1.25rem;
  color: #151c27;
}

.support-ticket-not-found p {
  margin: 0 0 1.25rem;
  font-size: 0.9rem;
  color: #6b7280;
}

.support-ticket-closed-banner {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.65rem;
  padding: 0.85rem 1.15rem;
  margin-bottom: 1rem;
  border-radius: 12px;
  font-size: 0.85rem;
}

.support-ticket-closed-banner--resolved {
  border: 1px solid rgba(var(--brand-rgb), 0.35);
  background: rgba(var(--brand-rgb), 0.08);
  color: #4a6412;
}

.support-ticket-closed-banner--final {
  border: 1px solid #e5e7eb;
  background: #f9fafb;
  color: #6b7280;
}

.support-ticket-closed-banner strong {
  color: #151c27;
}

@media (max-width: 640px) {
  .support-ticket-msg-date {
    margin-left: 0;
    width: 100%;
  }

  .support-ticket-header-actions {
    width: 100%;
  }

  .support-ticket-header-btn {
    flex: 1;
    justify-content: center;
  }
}

/* ── Formulario público (/soporte/) ── */

.support-flash {
  margin-bottom: 1.25rem;
  padding: 0.85rem 1rem;
  border-radius: 12px;
  font-size: 0.88rem;
  font-weight: 500;
}

.support-flash--success {
  background: rgba(var(--brand-rgb), 0.12);
  border: 1px solid rgba(var(--brand-rgb), 0.35);
  color: #151c27;
}

.support-flash--error {
  background: #fef2f2;
  border: 1px solid #fecaca;
  color: #991b1b;
}

.support-layout {
  display: grid;
  gap: 1.5rem;
}

@media (min-width: 1024px) {
  .support-layout {
    grid-template-columns: 17rem minmax(0, 1fr);
    align-items: start;
    gap: 1.75rem;
  }
}

.support-aside {
  padding: 1.25rem;
  border: 1px solid var(--laooz-border);
  border-radius: 16px;
  background: #fff;
}

.support-aside-title {
  margin: 0 0 1rem;
  font-size: 1rem;
  font-weight: 700;
}

.support-channel-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 0.85rem;
}

.support-channel-list li {
  display: grid;
  gap: 0.15rem;
}

.support-channel-list strong {
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--link);
}

.support-channel-list a,
.support-channel-list span {
  font-size: 0.88rem;
  color: #151c27;
  text-decoration: none;
}

.support-channel-list a:hover {
  color: var(--link-hover);
}

.support-form-title {
  margin: 0 0 1.25rem;
  font-size: 1.25rem;
  font-weight: 700;
}

.support-checkbox {
  display: flex;
  align-items: flex-start;
  gap: 0.65rem;
  margin: 1rem 0;
  font-size: 0.85rem;
  line-height: 1.45;
  color: #374151;
}

.support-checkbox input {
  margin-top: 0.15rem;
  flex-shrink: 0;
}

.support-submit {
  margin-top: 0.5rem;
}

.support-form-note {
  margin: 0.75rem 0 0;
  font-size: 0.78rem;
  color: var(--link);
}

.support-terms {
  display: flex;
  align-items: flex-start;
  gap: 0.55rem;
  margin: 1rem 0;
  font-size: 0.82rem;
  line-height: 1.45;
  color: var(--laooz-muted);
}